Field notes
Practical writing on application analytics for infrastructure request analytics—not product marketing.
When “open” does not mean waiting
Status labels that mix work-in-progress with true queue time distort every infrastructure request chart.
Duplicate asks across chat and portal
The same capacity request filed twice invents demand that never existed.
HKT cutoffs and freeze windows
Wait-time medians can move when clocks and change freezes move—not when capacity does.
What this desk will not sell
Expect clearer infrastructure request decisions—not a managed service-desk subscription.