Application analytics
Fulfilment Pathway Mapping
Trace infrastructure requests from intake to handoff and mark where pathways stall, loop, or lose context.
HK$28,800 · 12 business days
Most infrastructure request pain is not a missing metric—it is a broken handoff. Fulfilment Pathway Mapping rebuilds a few critical request types from first submit through assignment, approval, change window, and close.
We interview requestors and fulfilers, walk one path end to end, and document loops, silent waits, and places where status language diverges between teams.
Deliverables include pathway diagrams, friction notes, and a ranked list of fixes that change wait experience versus cosmetic label renames.
Typically included
- Critical-path walkthroughs for agreed request types
- Pathway diagrams with friction callouts
- Status vocabulary alignment memo
- Prioritized repair list for fulfilment leads