Application analytics
Request Analytics Office Hours
Monthly advisory cycles so new intake forms and request types ship with clean measurement instead of another opaque backlog.
HK$14,500 / month · 3-month minimum
Baselines fix the past. Office hours keep the next portal change from reopening the same wounds. Each month includes review of upcoming intake changes, async answers on taxonomy questions, and a written pulse on data-quality flags we notice in shared views.
We do not run your service desk, place ads, or promise SLA targets. The work is advisory: clearer request definitions, sharper pathway questions, and honest pushback when a chart is asked to answer something it cannot.
Best for teams that already have tooling and need a steady external voice before schemas drift again across teams.
Typically included
- Two scheduled sessions per month
- Async taxonomy review
- Monthly data-quality pulse
- Priority response for intake launch blockers