Application analytics
Request Volume Baseline
A locked-window read of how infrastructure requests enter, wait, and clear—so capacity talks start from shared numbers.
HK$22,500 · 10 business days
Infrastructure teams often argue past each other because ticket counts, portal submissions, and chat-channel asks never land in one ledger. The Request Volume Baseline inventories those channels for an agreed sample window and produces a single baseline pack.
We define what counts as a request, which statuses mean waiting versus fulfilled, and how duplicates and reopens should be treated. Volume by request type, median wait, and silent abandonment points are ranked for the decisions your leads actually make.
You receive a written baseline with segment notes—not a live dashboard product. We do not install tooling or operate your queue.
Typically included
- Channel inventory across portals, tickets, and intake forms
- Agreed request and status definitions
- Volume and wait baseline for the sample window
- Ownership notes for ongoing updates